{"schema_version":1,"research_id":"eoa_inverse_innovation_exp04_external_evaluation_20260802","source_assessment_id":"negative_space_design__disaster_management:RETRIEVAL_FIRST:v0","cell_id":"negative_space_design__disaster_management","search_queries":["site:nena.org PSAP task overload management NENA INF 037","site:abilenetx.gov DocumentCenter CAD system acquisition implementation CB-2633 2026","site:apcointl.org CAD standard dispatcher interface workload information display","emergency dispatcher ecological display development 1995 decision making","City of Abilene CB-2633 CAD RFP intuitive role based views minimal clicks filter suppress non pertinent information","CAD RFP role based views minimal clicks filter suppress non-pertinent information dispatcher","site:nasa.gov \"Display Standard\" modes used sparingly alerts communications status","site:nrc.gov NUREG CR-6690 interface management tasks display retrieval configuration performance","Unified Solutions CAD dashboard Incident Unit Only layout map","Infor Ambulance CAD Commands override restriction selected units entered incident PDF","US12530968B2 map-based emergency call management dispatch filtered units incident","BLS public safety telecommunicators median pay May 2024","NUREG CR-6690 display retrieval configuration tasks divert attention high workload fail retrieve important information","NENA INF 037 task overload context switching accuracy speed call dissemination error","NENA INF 037 information overload more information than can process available time","US12530968B2 RapidDeploy hazards emergency response unit filter telecommunicator","site:patents.google.com/patent/US12530968B2/en \"hazards\"","site:patents.google.com/patent/US12530968B2/en \"automatically filtering\" \"telecommunicator\""],"sources":[{"source_id":"S1","title":"NENA PSAP Task Overload Management Information Document (NENA-INF-037.1-2019)","publisher":"National Emergency Number Association","url":"https://www.nena.org/resource/resmgr/standards/nena-inf-037_task_overload_m.pdf","source_class":"OFFICIAL_GUIDANCE","publication_date":"2019-01-20","accessed_at":"2026-08-02","claims_supported":["PSAP information overload occurs when telecommunicators receive more information than they can effectively process in the available time.","NENA warns that overload and context switching can affect call-dissemination accuracy and speed and create more opportunities for error.","NENA asks solution vendors and PSAP managers to assess added tasks for feasibility and overload effects."]},{"source_id":"S2","title":"RFP #CB-2633 — Computer Aided Dispatch System Acquisition and Implementation","publisher":"City of Abilene, Texas","url":"https://abilenetx.gov/DocumentCenter/View/40365/CB-2633-Request-for-Proposals-PDF?bidId=","source_class":"GOVERNMENT_OR_REGULATOR","publication_date":"2026-03-27","accessed_at":"2026-08-02","claims_supported":["A named municipal buyer is procuring a modern CAD system to strengthen dispatch efficiency and situational awareness.","The RFP requires intuitive role-based views, minimal clicks, customizable panels, and filtering or suppression of non-pertinent information by role or discipline.","The RFP simultaneously requires incident and unit visibility, mapping, alerts, CJIS/HIPAA controls, audit trails, role-based access, training, sandbox environments, acceptance testing, resiliency, and rollback planning.","Police, Fire, EMS, IT, and other city stakeholders are expected to participate in requirements validation, user-acceptance testing, and phased rollout."]},{"source_id":"S3","title":"US12530968B2 — Map-based emergency call management and dispatch","publisher":"Google Patents record of a RapidDeploy patent","url":"https://patents.google.com/patent/US12530968B2/en","source_class":"AUTHORITATIVE_SECONDARY","publication_date":"2026-01-20","accessed_at":"2026-08-02","claims_supported":["The patented emergency-dispatch interface identifies a selected incident, automatically filters response units based on that incident, and presents filtered units for assignment.","The interface can preserve incident-relevant supplemental information including hazards, routes, weather, and dispatched units.","The record establishes direct prior art for incident-conditioned filtering during a telecommunicator's assignment workflow, but not the candidate's complete trigger–whitelist–exit lifecycle."]},{"source_id":"S4","title":"CAD Dashboard","publisher":"Unified Solutions","url":"https://support.unified-solutions.io/docs/cad-dashboard/","source_class":"OFFICIAL_PRODUCT_DOCUMENTATION","publication_date":"2025-07-20","accessed_at":"2026-08-02","claims_supported":["A deployed CAD dashboard offers selectable layouts including an Incident/Unit Only view that hides the map.","Dispatchers can reversibly select reduced or expanded layouts while retaining incident and unit grids.","This establishes existing practice for reversible hiding of a major CAD-dashboard region, although it is manually selected rather than assignment-scoped."]},{"source_id":"S5","title":"Appendix F: Display Standard","publisher":"National Aeronautics and Space Administration","url":"https://www.nasa.gov/reference/appendix-f-vol-2/","source_class":"STANDARD","publication_date":"2026-04-22","accessed_at":"2026-08-02","claims_supported":["Safety-critical displays should limit information to what is required for the task or necessary situation awareness.","Key information such as alerts and communications status should remain visible in a common dedicated area.","Interface modes should be used sparingly because they can restrict operator control and cause errors; mode and automation state should be clearly indicated."]},{"source_id":"S6","title":"The Effects of Interface Management Tasks on Crew Performance and Safety in Complex, Computer-Based Systems: Detailed Analysis (NUREG/CR-6690, Volume 2)","publisher":"U.S. Nuclear Regulatory Commission","url":"https://www.nrc.gov/reading-rm/doc-collections/nuregs/contract/cr6690/v2/index.html","source_class":"PRIMARY_RESEARCH","publication_date":"2002-08-01","accessed_at":"2026-08-02","claims_supported":["Literature review, expert consultation, site visits, and simulator studies found that display-retrieval and configuration tasks can divert attention and degrade primary-task performance.","Under high workload, operators may skip interface-management tasks and consequently fail to retrieve potentially important information.","The findings support persistent safety information, immediate recovery, and measurement of restoration behavior, while remaining evidence from an adjacent control-room domain."]},{"source_id":"S7","title":"Emergency (911) Dispatcher Decision Making: Ecological Display Development","publisher":"Proceedings of the Human Factors and Ergonomics Society Annual Meeting, SAGE Publications","url":"https://journals.sagepub.com/doi/10.1177/154193129503900914","source_class":"PRIMARY_RESEARCH","publication_date":"1995-10-01","accessed_at":"2026-08-02","claims_supported":["Emergency dispatchers make complex life-or-death decisions under extreme time pressure.","An ecological task analysis identified incident priority, beat, available units, and spatial relationships as important display constraints.","A GUI was evaluated at a police dispatch center; reported results suggested possible situational-awareness and training benefits, but did not test the proposed focus-mode lifecycle or its outcome thresholds."]},{"source_id":"S8","title":"Public Safety Telecommunicators — Occupational Outlook Handbook","publisher":"U.S. Bureau of Labor Statistics","url":"https://www.bls.gov/ooh/office-and-administrative-support/police-fire-and-ambulance-dispatchers.htm","source_class":"OFFICIAL_ORGANIZATION_DATA","publication_date":"2025-08-28","accessed_at":"2026-08-02","claims_supported":["Public safety telecommunicators work in PSAPs and had median annual pay of $50,730 in May 2024.","The wage is a conservative labor anchor for dispatcher participation and backfill, not a complete study or deployment quote."]}],"problem_evidence":{"support":"MODERATE","rationale":"NENA directly documents information and task overload in PSAPs and its potential effects on call-dissemination accuracy and speed, while dispatcher research confirms a time-pressured, information-intensive decision environment. NRC research supplies an adjacent causal mechanism for interface-management burden. However, no opened source measures how much assignment delay or error is specifically attributable to noncritical CAD chrome during verified-incident surge operations, so the exact candidate problem remains unquantified.","source_ids":["S1","S6","S7"]},"stakeholder_evidence":{"support":"STRONG","rationale":"The City of Abilene is an identifiable public purchaser and operational authorizer actively procuring CAD functionality. Its RFP expressly requests improved dispatch efficiency, situational awareness, role-based dashboards, minimal clicks, and suppression of irrelevant or noisy information, while specifying the operational, security, training, sandbox, testing, and rollback constraints an intervention must satisfy. This is strong expressed pull for the broader capability, although it is not an agreement to test this exact automatic focus mode.","source_ids":["S2"]},"prior_art":{"proximity":"SUBSTANTIAL_COLLISION","closest_analogues":[{"name":"RapidDeploy incident-filtered dispatch interface patent","similarity":"A dispatcher selects an incident, the system automatically filters response units for it, preserves relevant supplemental information such as hazards, and supports applying a unit assignment from the filtered interface.","remaining_difference":"It filters incident and response information but does not establish reversible suppression of all noncritical interface chrome, an explicit always-visible safety whitelist, or automatic restoration immediately after assignment.","source_ids":["S3"]},{"name":"Unified Solutions selectable CAD dashboard layouts","similarity":"A deployed CAD product lets dispatch personnel reversibly hide a major interface region and work from reduced incident/unit content.","remaining_difference":"The view is manually selected, is not automatically bound to a verified-intake-to-assignment lifecycle, and does not document a candidate-specific safety whitelist.","source_ids":["S4"]},{"name":"City of Abilene role-specific CAD filtering requirements","similarity":"A current buyer already requires customizable role-based dashboards that put essential information first and filter or suppress irrelevant or noisy data.","remaining_difference":"The procurement requirement is role- or discipline-scoped rather than automatically scoped to each individual incident-assignment lifecycle, and it does not specify automatic post-assignment restoration.","source_ids":["S2"]},{"name":"Ecological emergency-dispatch display development","similarity":"Prior research redesigned a dispatcher GUI around incident priority, available units, and spatial relationships to improve decision support and situation awareness.","remaining_difference":"The study did not use protected omission as an automatic temporary mode, specify a safety whitelist, or test assignment-time and safety noninferiority thresholds.","source_ids":["S7"]}],"distinctive_claim_remaining":"Within the opened sources, no dispatcher-side CAD implementation combines automatic entry for each verified incident, reversible suppression of all preclassified noncritical chrome, an explicit continuously visible safety-control and alert whitelist, one-action manual restoration, and automatic exit immediately after unit assignment. This is a bounded search contrast, not a world-novelty finding.","confidence":"MODERATE"},"implementation_evidence":{"support":"MODERATE","rationale":"Commercial documentation, a patent record, and the Abilene RFP show that CAD systems can implement selectable layouts, incident-conditioned filtering, role-based suppression, state transitions, access controls, auditability, sandboxes, and acceptance testing. A prototype state machine with verified-intake entry, assignment/manual/error exit, immutable hidden data, and a persistent whitelist is therefore technically plausible. Feasibility is not yet established for a particular CAD vendor's proprietary extension points, multi-incident workflow, local mandatory-information rules, accessibility configuration, CJIS/HIPAA environment, or unusual-incident whitelist completeness. NASA and NRC evidence also show that mode confusion and unretrieved information are safety hazards requiring simulation before production use.","source_ids":["S2","S3","S4","S5","S6"]},"scores":{"meaningful_impact":{"score":4,"rationale":"Unit assignment is a time-sensitive life-safety task, so a real reduction in delay or wrong assignments could matter substantially; the candidate-specific effect size is not yet observed.","source_ids":["S1","S7"]},"stakeholder_pull":{"score":4,"rationale":"A named municipal purchaser expressly requests streamlined role-specific CAD views and suppression of noisy information, but has not requested or authorized this exact automatic lifecycle.","source_ids":["S2"]},"incremental_advantage":{"score":3,"rationale":"A 10% assignment-time improvement with safety noninferiority would be useful, but superiority over ordinary layouts and filters remains wholly untested.","source_ids":["S2","S3","S4"]},"distinctiveness_plausibility":{"score":2,"rationale":"Direct CAD filtering, reduced layouts, and buyer requirements substantially occupy the design space; only the exact automatic trigger–whitelist–assignment–exit combination remains distinct in the bounded record.","source_ids":["S2","S3","S4"]},"technical_implementability":{"score":4,"rationale":"Existing filtering, role-based views, selectable layouts, and workflow transitions make a simulator prototype credible, although production integration depends on proprietary CAD interfaces and safety hardening.","source_ids":["S2","S3","S4"]},"adoption_authority_feasibility":{"score":3,"rationale":"PSAP operations leadership, IT/CAD administrators, and procurement authorities are identifiable, but operational approval, vendor cooperation, labor scheduling, and study participation have not been secured.","source_ids":["S2"]},"evidence_readiness":{"score":3,"rationale":"The intervention, comparator, outcomes, thresholds, and stop conditions are specified, but the decisive evidence requires qualified dispatchers, representative scripts, baseline screens, and a working simulator prototype.","source_ids":["S2","S6","S8"]},"safety_net_benefit":{"score":3,"rationale":"A persistent whitelist, visible mode indicator, immediate restoration, and simulation stop rules create a credible safety net, but whitelist completeness and multi-incident situation awareness are unresolved.","source_ids":["S5","S6"]},"scalability":{"score":3,"rationale":"A configurable lifecycle could be reused across CAD installations, but each PSAP would require local element classification, policy approval, regression testing, training, and vendor-specific integration.","source_ids":["S2","S4"]}},"score_confidence":"MODERATE","costs":{"first_evidence":{"band_2026_usd":"50K_TO_250K","scope":"Design and build a non-operational prototype; classify display elements with PSAP subject-matter experts; prepare 20 scripted incidents; run a counterbalanced simulator study with 12 qualified dispatchers; analyze assignment time, errors, alert detection, restorations, and mode interpretation.","confidence":"MODERATE","assumptions":["Approximately 8–16 weeks of combined human-factors, interface-development, study-design, and analysis labor.","Dispatcher participation, scheduling, and backfill are costed above the BLS median-wage anchor.","The study uses scripted or deidentified incidents and an existing simulator or faithful mock-up, not a production CAD integration.","No clinical trial, live dispatch, or identifiable caller data are included."],"source_ids":["S2","S8"]},"initial_deployment_startup":{"band_2026_usd":"250K_TO_1M","scope":"Production-grade implementation for one CAD platform and one PSAP, including vendor integration, whitelist administration, accessibility review, security and audit controls, fail-safe restoration, automated regression tests, and acceptance-environment validation.","confidence":"LOW","assumptions":["The CAD vendor exposes supported configuration or extension points.","The estimate covers the focus-mode feature, not replacement of the underlying CAD/RMS platform.","Security, CJIS/HIPAA, audit, resilience, and role-based-access work follows the procurement requirements.","No vendor quote or proprietary integration estimate was available."],"source_ids":["S2","S3","S4"]},"operational_launch":{"band_2026_usd":"1M_TO_5M","scope":"Controlled launch across one large or several small PSAPs, including parallel operation, multi-shift training and backfill, local whitelist validation, change management, user-acceptance testing, deployment support, monitoring, and rollback readiness.","confidence":"LOW","assumptions":["Launch follows successful simulation and a larger operationally representative evaluation.","The scope includes several disciplines or centers but excludes full enterprise CAD replacement.","A vendor and PSAP partner provide test environments and production change control.","Rare-event, multi-incident, accessibility, resilience, and cybersecurity scenarios are validated before activation."],"source_ids":["S2","S8"]},"annual_recurring":{"band_2026_usd":"50K_TO_250K","scope":"Per-agency annual maintenance, vendor support, whitelist governance, regression testing after CAD or policy changes, refresher training, safety-event review, accessibility checks, and performance monitoring.","confidence":"LOW","assumptions":["One agency or small multi-center deployment.","Costs are incremental to the base CAD license.","Quarterly review and regression testing are required because interface elements, alerts, policies, and integrations change.","No public first-party price for this feature was found."],"source_ids":["S2","S8"]}},"verified_pipeline_gates":{"externally_supported_problem":{"status":"YES","reason":"Official PSAP guidance and dispatcher research establish consequential overload and time-pressured information integration, although the candidate-specific prevalence and attributable delay remain unmeasured.","source_ids":["S1","S7"]},"externally_credible_adopter_or_authorizer":{"status":"YES","reason":"The City of Abilene is a named CAD purchaser with Police, Fire, EMS, IT, procurement, testing, and approval roles and expressed demand for relevant-information filtering.","source_ids":["S2"]},"distinct_testable_incremental_claim":{"status":"YES","reason":"Despite substantial collision, the complete automatic verified-intake-to-assignment lifecycle with a continuously visible safety whitelist remains contrastive in the opened record and can be falsified by prior-art discovery or comparative simulation.","source_ids":["S2","S3","S4"]},"bounded_next_evidence_step":{"status":"YES","reason":"A 12-dispatcher, 20-scenario, within-participant counterbalanced simulator comparison has explicit outcomes, comparator, success threshold, safety noninferiority requirements, and stop rules.","source_ids":["S5","S6","S8"]},"no_unresolved_safety_or_authority_stop":{"status":"UNCERTAIN","reason":"The first step can be kept non-operational and reversible, but no PSAP has authorized participation, no local safety whitelist has been validated, and multi-incident situation-awareness and mode-confusion risks remain unresolved.","source_ids":["S2","S5","S6"]},"credible_cost_scope_and_range":{"status":"UNCERTAIN","reason":"The four scopes are bounded and labor can be anchored, but no vendor quote, proprietary integration estimate, or public price for the feature was found; deployment and recurring bands therefore remain low-confidence resource equivalents.","source_ids":["S2","S8"]}},"next_evidence_step":"With a PSAP and CAD/simulator partner, run one preregistered, counterbalanced within-participant simulator study involving 12 qualified dispatchers. Each dispatcher should complete the same 20 scripted unit-assignment decisions under (A) the standard dashboard with its ordinary user-selected layouts and filters and (B) the prototype automatic focus mode. Randomize condition and scenario order; include surge load, concurrent incidents, unusual hazards, injected safety alerts, ambiguous mode-state probes, and required manual restoration. Measure median incident-to-assignment time, wrong-unit assignments, missed safety alerts, restoration frequency and latency, mode-state interpretation, and interface-management actions. Falsify the intervention if it fails to reduce median assignment time by at least 10%, increases wrong-unit assignments or missed safety alerts at all, produces material mode confusion, hides any whitelisted item, or causes restoration work that offsets the benefit. Stop any run immediately on a missing whitelist item, failed one-action restoration, ambiguous state, or missed scripted safety alert; proceed only to whitelist revision or a larger simulation, not live deployment.","blocking_evidence":["No representative observation or telemetry quantifies assignment delay, error, or interface-management burden attributable specifically to noncritical CAD chrome during surge operations.","No controlled comparison shows that the proposed automatic lifecycle outperforms standard CAD layouts and filters without degrading safety-alert detection, unit-selection accuracy, or system-wide situation awareness.","No local PSAP safety whitelist, study authorization, qualified-dispatcher partnership, or vendor-supported simulator integration has been secured.","No vendor quote or bottom-up proprietary integration estimate validates the deployment and recurring cost bands.","Proprietary product manuals or demonstrations may disclose the complete trigger–whitelist–assignment–exit lifecycle and erase the remaining bounded distinction."],"research_disposition":"PARTNERED_RESEARCH_PROGRAM","world_novelty_boundary":"The bounded web search found direct incident-conditioned unit filtering, reversible reduced CAD layouts, buyer-mandated suppression of irrelevant information, dispatcher display redesign research, and safety-critical guidance for task-limited displays. It did not find the exact combined dispatcher-side verified-intake trigger, whole-interface noncritical suppression, continuously visible safety whitelist, one-action override, and automatic post-assignment exit. World novelty, patentability, freedom to operate, market size, and realized impact remain unmeasured; absence from these opened sources is not evidence of global novelty.","arm":"RETRIEVAL_FIRST","candidate_version":0,"controller_recommendation":{"action":"STOP_EMPIRICAL_RESEARCH_NEEDED","repairable":true,"material_progress_observed":true,"progress_targets":["Secure written participation and simulator authorization from a PSAP operations authority and a CAD vendor or supported test-environment owner.","Inventory every baseline dashboard element with dispatchers and supervisors; approve a versioned local classification of assignment-critical, safety-whitelisted, recoverable noncritical, and never-hide elements.","Implement and verify the trigger, persistent mode indicator, one-action restoration, automatic exit, failure fallback, audit logging, and whitelist regression tests in a non-operational environment.","Preregister the counterbalanced 12-dispatcher protocol, comparator, 10% time threshold, safety noninferiority rules, multi-incident scenarios, analysis method, and per-run halt conditions.","Obtain a vendor-supported implementation estimate and record actual prototype labor, dispatcher backfill, security review, training, testing, and maintenance resources.","Search proprietary vendor documentation or demonstrations specifically for the complete trigger–whitelist–assignment–exit lifecycle before making any further distinctiveness claim."],"reason":"Bounded web research verifies the broader PSAP overload problem, a credible purchaser's demand, substantial prior-art collision, and technical plausibility. It cannot determine the remaining causal performance and safety claim: that automatic assignment-scoped omission improves assignment time without wrong-unit assignments, missed alerts, mode confusion, or lost system-wide awareness. Those questions require a prototype, proprietary workflow details, qualified-dispatcher participation, and controlled simulator testing, so further web research alone cannot clear the candidate."}}