{"closest_prior_art":[{"name":"RUSA Guidelines for Implementing and Maintaining Virtual Reference Services","overlap":"Defines service parameters and staffed hours; requires suitable staffing, ongoing budgets, referral procedures, privacy and retention policies, assessment, and adjustment of staffing or service parameters.","remaining_difference":"Does not explicitly inventory the useful functions of predecessor constraints, distinguish accumulated successor ambitions from core continuity, or impose one cumulative complexity budget and admission gate across channels, roles, routing, data transitions, training, and fallback.","source_ids":["SRC1"]},{"name":"McGill University virtual-reference service reassessment","overlap":"Uses transaction and operational evidence to assess staffing, hours, question complexity, and referrals; documents discontinued communication modes and capabilities considered but not implemented.","remaining_difference":"Evaluates an established service and individual additions, but does not present a predecessor-constraint memory, protected successor-core contract, cumulative capability-admission test, or trigger-governed release ladder.","source_ids":["SRC2"]},{"name":"University of London Ask a Librarian Live Chat Pilot","overlap":"Introduces live chat on bounded staffed hours as a pilot, solicits feedback, and retains email, telephone, and web-form routes, including email availability outside chat hours.","remaining_difference":"Closely anticipates the bounded parallel trial and fallback practice but not the proposal's systematic constraint inventory, ambition classification, cumulative governance budget, ownership invariants, or tiered admission authority.","source_ids":["SRC4"]}],"contrastive_claim_falsifier":"The contrastive claim would be falsified if the documentary review shows no accumulated backlog created by releasing predecessor constraints, or if all proposed capabilities are independently mandatory, funded, governed, and safely supported. It would also fail operationally if applying the charter and admission gate does not reduce launch-tier channels, routing paths, data transitions, uncovered periods, or unresolved ownership relative to the combined baseline.","contrastive_claim_remaining":"Conditional on the local facts, the remaining testable distinction is that successor launchability improves specifically by recovering the useful functions of predecessor constraints and governing accumulated ambitions through a protected core, cumulative complexity budget, admission gate, trigger-based deferral, and recoverable parallel trial—not merely through ordinary virtual-reference planning, privacy review, staffing analysis, or phased channel deployment.","experiment_id":"eoa_inverse_innovation_exp13_second_slot_policy60_20260806","gates":{"adequate_source_search":{"rationale":"Four lanes covered the proposal directly, older digital/e-reference terminology, products and professional guidelines, and combinations of staffing, referral, privacy, pilot, and fallback subproblems. Exactly four opened sources were retained from three institutional publishers, including an official professional guideline, primary research, and first-party service documentation.","source_ids":["SRC1","SRC2","SRC3","SRC4"],"status":"PASS"},"bounded_next_test":{"rationale":"The proposed ten-working-day review of 25 successor items and 15 de-identified historical journeys is bounded, read-only, measurable, and comparable with methods used to assess service parameters, transactions, staffing, referrals, privacy, and pilots. It makes no live-service or procurement commitment.","source_ids":["SRC1","SRC2","SRC3","SRC4"],"status":"PASS"},"distinct_testable_claim":{"rationale":"Prior art covers most component controls, but the proposal adds a falsifiable claim about accumulated ambitions released by a successful constrained predecessor. Counts of admitted capabilities, channels, routing and data transitions, unresolved owners, coverage gaps, and unauthorized entries can distinguish the proposed protocol from ordinary planning.","source_ids":["SRC1","SRC2","SRC4"],"status":"PASS"},"no_obvious_safety_or_authority_stop":{"rationale":"The authorized first step is limited to existing documentation and de-identified authorized records. Privacy remains a mandate rather than a deferrable feature, and live service, identifiable trial data, automation, procurement, staffing expansion, and retirement of email are excluded. No obvious stop prevents this review, subject to local records, labor, accessibility, and privacy authority.","source_ids":["SRC1","SRC3"],"status":"PASS"},"supported_problem":{"rationale":"The sources make the component problem visible: virtual-reference channels create distinct staffing, training, referral, privacy, retention, and evaluation duties; an empirical service review found additions discontinued or left unimplemented; and actual multi-channel records cross a third-party data boundary. They do not establish that the exact described library has the full ambition-backlog pattern.","source_ids":["SRC1","SRC2","SRC3"],"status":"PASS"}},"prior_art_disposition":"ADJACENT_PRIOR_ART","problem_evidence":{"finding":"PARTLY SUPPORTED: professional guidance and operating examples substantiate the interacting burdens of channel expansion, staffing, referrals, privacy, retention, training, and assessment. McGill documents a mature email/chat service that discontinued instant messaging and co-browsing and left knowledge-base, texting, and consortium options unimplemented. Temple documents identifiable records and vendor-mediated data flows across email, chat, and text. The specific predecessor-success-to-accumulated-ambition causal history remains a local hypothesis requiring records review.","source_ids":["SRC1","SRC2","SRC3","SRC4"],"status":"PARTLY_SUPPORTED"},"research_id":"eoa_inverse_innovation_exp13_light_screen_20260806","schema_version":1,"screen_id":"E13P173","screen_survival":true,"search_lanes":{"component_combination":{"no_result_note":null,"queries":["library virtual reference service email chat referral workflow human ownership phased implementation guidelines","virtual reference service standards privacy referral follow-up accessibility library","library reference service implementation phased rollout pilot email fallback chat staffing","digital reference service policy scope staffing referral privacy pilot"],"source_ids":["SRC1","SRC2","SRC3","SRC4"]},"direct_problem_and_intervention":{"no_result_note":"No retained source used the exact labels “service-envelope gate,” “constraint-memory,” or “launch contract”; that phrase miss was not treated as evidence of novelty.","queries":["\"service envelope\" \"virtual reference\" library","\"launch contract\" virtual reference library pilot","Ask a Librarian chat email service migration phased pilot rollback"],"source_ids":["SRC1","SRC4"]},"products_practices_and_standards":{"no_result_note":null,"queries":["site:ala.org RUSA Guidelines Implementing Maintaining Virtual Reference Services staffing privacy evaluation","site:springshare.com LibAnswers chat email tickets routing analytics knowledge base referrals","libraryh3lp chat email staffing queue transfer transcripts product virtual reference","QuestionPoint virtual reference referral tracking email chat product workflow"],"source_ids":["SRC1","SRC2","SRC3"]},"synonyms_and_historical_terms":{"no_result_note":null,"queries":["\"Guidelines for Implementing and Maintaining Virtual Reference Services\"","digital reference question referral tracking service policy staffing","instant messaging reference academic library pilot staffing","e-reference online reference QuestionPoint chat email library"],"source_ids":["SRC1","SRC2"]}},"sources":[{"claims_supported":["Virtual-reference planning should specify goals, scope, service parameters, staffed hours, staffing models, infrastructure, and ongoing budgets.","Services should establish referral procedures, protect confidentiality, define retention policies, assess performance, and adjust staffing or service parameters."],"publisher":"Reference and User Services Association, American Library Association","source_id":"SRC1","source_type":"OFFICIAL_STANDARD","title":"Guidelines for Implementing and Maintaining Virtual Reference Services","url":"https://journals.ala.org/index.php/rusq/article/view/3168"},{"claims_supported":["A primary study analyzed 510 chat and email transactions plus service hours, staffing, referrals, policies, and platform requirements.","McGill discontinued instant messaging because of low use and vendor-ownership change, discontinued co-browsing for incompatibility, and considered but did not implement a knowledge base, texting, and consortium membership.","Question complexity, local knowledge, and referral frequency materially affect staffing design."],"publisher":"RUSQ: A Journal of Reference and User Experience, American Library Association","source_id":"SRC2","source_type":"PRIMARY_RESEARCH","title":"Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library","url":"https://journals.ala.org/index.php/rusq/article/view/6091/7837"},{"claims_supported":["Temple's email, chat, and text service creates patron records including transcripts, email addresses, and IP addresses logged by a third-party vendor.","The library limits access and uses, strips identifiers before knowledge-base reuse, uses records for staffing and training analysis, and permits deletion requests.","Additional channels and analytics therefore introduce concrete confidentiality, retention, access, and secondary-use governance duties."],"publisher":"Temple University Libraries","source_id":"SRC3","source_type":"OFFICIAL_GUIDANCE","title":"Virtual Reference Privacy Guidelines","url":"https://library.temple.edu/services/privacy"},{"claims_supported":["A university library introduced live chat as a pilot with explicitly bounded operating hours and feedback collection.","Email, telephone, and a contact form remained available, with email serving outside chat hours and when chat was unsuitable."],"publisher":"The Online Library, University of London","source_id":"SRC4","source_type":"FIRST_PARTY_PRODUCT","title":"Ask a Librarian Live Chat Pilot","url":"https://onlinelibrary.london.ac.uk/about/hot-topics/ask-librarian-live-chat-pilot"}],"world_novelty_boundary":"This bounded public-web screen found adjacent standards, research, privacy practice, and pilot/fallback implementations, but no retained source combining all proposed mechanisms into the same causal protocol. That result cannot establish world novelty, patentability, market size, expert acceptance, or realized value; unindexed literature, patents, internal library policies, procurement documents, and differently worded service-governance practices may contain closer matches."}