Quality Management

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4 domain-specific abstractions whose origin domain is Quality Management.

• Critical to quality — A measurable product, service or process characteristic whose performance has a direct and substantial effect on customer-perceived or required quality.
• Natural Process Variation — The common-cause fluctuation produced by a stable process's recurring causal system, estimated from time-ordered data so routine behavior can be separated from assignable special-cause signals and tampering.
• Quality function deployment — A structured method for translating customer needs into prioritized technical characteristics and cascading them through product or service design.
• Quality storyboard — A visual sequence that records a quality-improvement problem, evidence, analysis, interventions and results in the order of a structured improvement cycle.