Performance Contracting in After-Sales Service Supply Chains¶
Kim, S., Cohen, M. A., & Netessine, S. (2007). Performance Contracting in After-Sales Service Supply Chains. Management Science.
Cited by¶
1 citation across 1 artifact.
Each citation links to the sentence it supports in the citing article.
Domain-specific¶
- Break/Fix
- When provider revenue grows with incident volume or billable effort, prevention can reduce its immediate revenue unless the relationship contains countervailing reputation, warranty, fixed-price, or repeat-business incentives
This sourceModels the after-sales support incentive problem and its contractual correction - availability-based performance incentives combined with a fixed payment and cost sharing - rather than the reputation, warranty or repeat-business effects the sentence also names.
Supported in partVerified against the source
- When provider revenue grows with incident volume or billable effort, prevention can reduce its immediate revenue unless the relationship contains countervailing reputation, warranty, fixed-price, or repeat-business incentives
Verification¶
Does it exist? Confirmed. This work's DOI resolves to a registered record, which fixes its identity. That is all it fixes.
Does it back the claim? Read against the text for 1 of 1 citation: 1 supported in part. Each verdict is shown under its citation below, with what in the work backs the sentence.
Support is checked per citation rather than per work — the same source can be cited soundly in one article and wrongly in another. Per-citation recording began recently, so a citation with no recorded check is a gap in the record rather than evidence it went unchecked.
See how references were verified.
Registry ID ref:0afb5584c5ba · see in the full table