Performance Contracting in After-Sales Service Supply Chains¶
Kim, C., & Netessine. (2007). Performance Contracting in After-Sales Service Supply Chains. Management Science.
Cited by¶
1 citation across 1 artifact.
Each citation links to the sentence it supports in the citing article.
Domain-specific¶
- Break/Fix
- When provider revenue grows with incident volume or billable effort, prevention can reduce its immediate revenue unless the relationship contains countervailing reputation, warranty, fixed-price, or repeat-business incentives
This sourceModels the after-sales support incentive problem and its contractual correction - availability-based performance incentives combined with a fixed payment and cost sharing - rather than the reputation, warranty or repeat-business effects the sentence also names.
- When provider revenue grows with incident volume or billable effort, prevention can reduce its immediate revenue unless the relationship contains countervailing reputation, warranty, fixed-price, or repeat-business incentives
Verification¶
This reference passed the adversarial substantiation pipeline: it was checked to exist and to support the claim it is attached to. See how references were verified.
Registry ID ref:0afb5584c5ba · see in the full table