Process mapping the patient journey¶
Trebble. (2010). Process mapping the patient journey: an introduction.
Cited by¶
1 citation across 1 artifact.
Each citation links to the sentence it supports in the citing article.
Domain-specific¶
- User Journey
- Product UX. The home turf — app onboarding flows, e-commerce purchase journeys, and SaaS activation paths mapped touchpoint by touchpoint to find where the experience breaks. Service design. Multi-channel encounters such as bank account opening, hospital admission, hotel stay, and airline trip, where the persona crosses many organizational silos and the map reassembles the scattered arc. Healthcare (patient journey mapping). Chronic-disease management, surgical episodes, and mental-health pathways laid out as a patient's experience arc to locate friction in care transitions and handoffs
This sourceProcess mapping as a method for reconfiguring the patient journey from the patient's perspective to improve care quality.
Supported in partVerified against the publisher's abstract
“Process mapping enables the reconfiguring of the patient journey from the patient’s perspective in order to improve quality of care and release resources.”
- Product UX. The home turf — app onboarding flows, e-commerce purchase journeys, and SaaS activation paths mapped touchpoint by touchpoint to find where the experience breaks. Service design. Multi-channel encounters such as bank account opening, hospital admission, hotel stay, and airline trip, where the persona crosses many organizational silos and the map reassembles the scattered arc. Healthcare (patient journey mapping). Chronic-disease management, surgical episodes, and mental-health pathways laid out as a patient's experience arc to locate friction in care transitions and handoffs
Verification¶
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