Nobody Ever Gets Credit for Fixing Problems That Never Happened¶
Repenning, N. P., & Sterman, J. D. (2001). Nobody Ever Gets Credit for Fixing Problems That Never Happened: Creating and Sustaining Process Improvement. California Management Review, 64-88.
Cited by¶
1 citation across 1 artifact.
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Primes¶
- System Archetypes
- In organizational pathology, "Shifting the Burden" appears everywhere: a team's lateness grows; a manager implements a quick fix (micromanagement, constant firefighting) that alleviates the symptom short-term but prevents root-cause work, so the underlying problem worsens, requiring more firefighting
This sourceClassic application of "Shifting the Burden" archetype in organizational improvement efforts. Repenning Sterman nobody credit improvement shifting burden.
- In organizational pathology, "Shifting the Burden" appears everywhere: a team's lateness grows; a manager implements a quick fix (micromanagement, constant firefighting) that alleviates the symptom short-term but prevents root-cause work, so the underlying problem worsens, requiring more firefighting
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