Cream-Skimming at the Frontline

Döring, M., & Jilke, S. (2023). Cream-Skimming at the Frontline: The Role of Administrative Literacy. Public Administration.

Type

Journal article

Intellectual base

Primary research

Year

2023

DOI

10.1111/padm.12900

DOI registrant

Wiley

Link

https://doi.org/10.1111/padm.12900

Cited by

1 citation across 1 artifact.

Each citation links to the sentence it supports in the citing article.

Mechanisms

• Differentiated Support Plan
  • Its failure mode is creaming

    This sourceDefines cream-skimming as prioritizing clients expected to be easier to serve successfully, potentially at the expense of more work-intensive or more needy cases.

Verification

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Does it back the claim? Not recorded. The single citation of this work carries no recorded support check.

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Registry ID ref:1c76d2210e44 · see in the full table