Designing assisted digital support¶
UK Government Digital Service. (2018). Designing assisted digital support. GOV.UK Service Manual.
Cited by¶
1 citation across 1 artifact.
Each citation links to the sentence it supports in the citing article.
Mechanisms¶
- Parallel Service Path
- Designing for the person who cannot or will not use the primary channel — the "assisted digital" principle in public-service design — is what makes the outcome reachable for everyone, not just the digitally fluent.
This sourceDesigns assisted-digital support for people who cannot or will not complete an online task so they are not excluded from the service.
- Designing for the person who cannot or will not use the primary channel — the "assisted digital" principle in public-service design — is what makes the outcome reachable for everyone, not just the digitally fluent.
Verification¶
This reference passed the adversarial substantiation pipeline: it was checked to exist and to support the claim it is attached to. See how references were verified.
Registry ID ref:270ca580ed28 · see in the full table