Designing assisted digital support¶
UK Government Digital Service. (2018). Designing assisted digital support. GOV.UK Service Manual.
Cited by¶
1 citation across 1 artifact.
Each citation links to the sentence it supports in the citing article.
Mechanisms¶
- Parallel Service Path
- Designing for the person who cannot or will not use the primary channel — the "assisted digital" principle in public-service design — is what makes the outcome reachable for everyone, not just the digitally fluent.
This sourceDesigns assisted-digital support for people who cannot or will not complete an online task so they are not excluded from the service.
- Designing for the person who cannot or will not use the primary channel — the "assisted digital" principle in public-service design — is what makes the outcome reachable for everyone, not just the digitally fluent.
Verification¶
Does it exist? Not checked yet. This entry carries no identifier to resolve. It was extracted from the citation as written in the article, normalized, and deduplicated against the rest of the registry.
Does it back the claim? Not recorded. The single citation of this work carries no recorded support check.
Support is checked per citation rather than per work — the same source can be cited soundly in one article and wrongly in another. Per-citation recording began recently, so a citation with no recorded check is a gap in the record rather than evidence it went unchecked.
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Registry ID ref:270ca580ed28 · see in the full table