Managing the Professional Service Firm¶
Maister, D. H. (1993). Managing the Professional Service Firm. Free Press.
Cited by¶
1 citation across 1 artifact.
Each citation links to the sentence it supports in the citing article.
Primes¶
- Operational Reach
- Professional services: a senior partner's reach is bounded by the junior-support capacity beneath them; expansion beyond that ratio breaks effective service.
This sourceEstablishes leverage — the senior-to-junior staffing ratio — as the foundational variable bounding a partner's effective reach in a professional-service firm.
Supported in partVerified against the work's full text
Maister makes the senior-to-junior leverage ratio a central variable and says a mismatch brings a quality risk, but does not frame it as a partner's reach.
“If a firm brings in work that has skill requirements of a higher percentage of seniors and a lesser percentage of juniors, the consequences will be at least equally adverse: a shortfall of qualified staff to perform the tasks, and a consequent quality risk.”
- Professional services: a senior partner's reach is bounded by the junior-support capacity beneath them; expansion beyond that ratio breaks effective service.
Verification¶
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Registry ID ref:361e843bfa38 · see in the full table