Trust Repair After an Organization-Level Failure¶
Gillespie, N., & Dietz, G. (2009). Trust Repair After an Organization-Level Failure. Academy of Management Review, 34(1), 127-145.
Cited by¶
1 citation across 1 artifact.
Each citation links to the sentence it supports in the citing article.
Primes¶
- Stock Disabled Control
- In organizational trust and legitimacy, an institution that has lost legitimacy does not recover by improving communication — the trust stock has fallen below the level where messaging propagates.
This sourceArgues that organizational trust, once breached, cannot be restored by communication alone and requires substantive systemic reform across leadership, culture, strategy, and governance — the organizational analogue of a depleted trust stock that messaging cannot refill.
Supported in partVerified against the publisher's abstract
The abstract frames organizational trust repair as systemic and multilevel, explicitly against purely dyadic approaches, so it backs the 'not communication alone' frame but not the threshold mechanism.
“We distinguish the framework from prior work grounded in dyadic assumptions and propose underlying principles and a four-stage process for organizational trust repair.”
- In organizational trust and legitimacy, an institution that has lost legitimacy does not recover by improving communication — the trust stock has fallen below the level where messaging propagates.
Verification¶
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Registry ID ref:3c655c3d22c3 · see in the full table