Trust Repair After an Organization-Level Failure¶
Gillespie, N., & Dietz, G. (2009). Trust Repair After an Organization-Level Failure. Academy of Management Review, 34(1), 127-145.
Cited by¶
1 citation across 1 artifact.
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Primes¶
- Stock Disabled Control
- In organizational trust and legitimacy, an institution that has lost legitimacy does not recover by improving communication — the trust stock has fallen below the level where messaging propagates.
This sourceArgues that organizational trust, once breached, cannot be restored by communication alone and requires substantive systemic reform across leadership, culture, strategy, and governance — the organizational analogue of a depleted trust stock that messaging cannot refill.
- In organizational trust and legitimacy, an institution that has lost legitimacy does not recover by improving communication — the trust stock has fallen below the level where messaging propagates.
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