The Normalization of Deviance in Healthcare Delivery.¶
Banja, J. (2010). The Normalization of Deviance in Healthcare Delivery. Business Horizons, 53(2), 139-148.
Cited by¶
1 citation across 1 artifact.
Each citation links to the sentence it supports in the citing article.
Primes¶
- Normalization of Deviance
- In healthcare safety, hand-hygiene lapses, medication near-misses, and checklist omissions — each individually survivable — are reclassified as the local working standard, with periodic sentinel events as the envelope-collision.
This sourceDocuments how individually survivable lapses - hand-hygiene omissions, medication near-misses, checklist skips - become the local working standard in healthcare and persist for years, until a sentinel event marks the envelope collision.
Supported in partVerified against the work's full text
Banja documents hand-hygiene and safety-check lapses becoming routine in hospitals, but names no medication near-misses, checklist omissions or sentinel-event 'envelope collision'.
“common rule-breaking practices in American hospitals include: not washing or sanitizing hands sufficiently; not gowning up or skipping some other infection-control procedures”
- In healthcare safety, hand-hygiene lapses, medication near-misses, and checklist omissions — each individually survivable — are reclassified as the local working standard, with periodic sentinel events as the envelope-collision.
Verification¶
Does it exist? Confirmed. This work's DOI resolves to a registered record, which fixes its identity. That is all it fixes.
Does it back the claim? Read against the text for 1 of 1 citation: 1 supported in part. Each verdict is shown under its citation below, with what in the work backs the sentence.
Support is checked per citation rather than per work — the same source can be cited soundly in one article and wrongly in another. Per-citation recording began recently, so a citation with no recorded check is a gap in the record rather than evidence it went unchecked.
See how references were verified.
Registry ID ref:42bc6bcb3000 · see in the full table