The Normalization of Deviance in Healthcare Delivery.¶
Banja, J. (2010). The Normalization of Deviance in Healthcare Delivery. Business Horizons, 53(2), 139-148.
Cited by¶
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Primes¶
- Normalization of Deviance
- In healthcare safety, hand-hygiene lapses, medication near-misses, and checklist omissions — each individually survivable — are reclassified as the local working standard, with periodic sentinel events as the envelope-collision.
This sourceDocuments how individually survivable lapses - hand-hygiene omissions, medication near-misses, checklist skips - become the local working standard in healthcare and persist for years, until a sentinel event marks the envelope collision.
- In healthcare safety, hand-hygiene lapses, medication near-misses, and checklist omissions — each individually survivable — are reclassified as the local working standard, with periodic sentinel events as the envelope-collision.
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