Patterns of Industrial Bureaucracy¶
Gouldner, A. W. (1954). Patterns of Industrial Bureaucracy. Free Press.
Cited by¶
1 citation across 1 artifact.
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Primes¶
- Procedure-Work Mismatch
- Many systems work because operators silently bridge the prescription-enactment gap, so suppressing the informal adaptation without fixing the procedure typically degrades performance — the "work-to-rule" slowdown is exactly the experiment of removing the gap-bridging adaptation.
This sourceStudies how formal rules diverge from enacted practice in a gypsum plant, distinguishing 'mock,' 'representative,' and 'punishment-centered' bureaucracy; documents how strict rule-enforcement against informal cooperative practice (the work-to-rule pattern) degrades the operation that depended on the gap-bridging adaptation.
- Many systems work because operators silently bridge the prescription-enactment gap, so suppressing the informal adaptation without fixing the procedure typically degrades performance — the "work-to-rule" slowdown is exactly the experiment of removing the gap-bridging adaptation.
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