Stating Appointment Costs in SMS Reminders Reduces Missed Hospital Appointments¶
Hallsworth, M., Berry, D., Sanders, M., Sallis, A., King, D., Vlaev, I., & Darzi, A. (2015). Stating Appointment Costs in SMS Reminders Reduces Missed Hospital Appointments: Findings from Two Randomised Controlled Trials. PLOS ONE, 10(9).
Cited by¶
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Mechanisms¶
- Reminder and Confirmation Sequence
- Its strength is cheapness and leverage: a handful of well-timed messages is among the lowest-cost, highest-return interventions in the whole reservation stack, precisely because a small, well-placed nudge
This sourceFinds that a small, no-additional-cost change to an SMS appointment reminder reduced missed appointments and offered substantial projected savings.
- Its strength is cheapness and leverage: a handful of well-timed messages is among the lowest-cost, highest-return interventions in the whole reservation stack, precisely because a small, well-placed nudge
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