Groupama

Lopez, M. (2011). Groupama: Creating strategic differentiation by combining contact centers with mobile.

Type

Unclassified

Intellectual base

Unclassified

Year

2011

Link

no authoritative link yet

Cited by

1 citation across 1 artifact.

Domain-specific

• Visual Interactive Voice Response
  • High-level interaction architecture only; no identity circumvention, billing manipulation, or operational contact-center procedure is provided.

Verification

This reference passed the adversarial substantiation pipeline: it was checked to exist and to support the claim it is attached to. See how references were verified.

Registry ID ref:65ba0b4fe611 · see in the full table