Trust in Automation¶
Lee, J. D., & See, K. A. (2004). Trust in Automation: Designing for Appropriate Reliance. Human Factors, 46(1), 50-80.
Cited by¶
2 citations across 2 artifacts.
Each citation links to the sentence it supports in the citing article.
Primes¶
- Trust
- A core function of "trust" is to distinguish between assurance mechanisms (institutional, measurable, external) and reliance expectations (psychological, calibrated, interpersonal), a distinction Lee and See (2004) develop in their authoritative review of trust in automation and the design of appropriate reliance.
This sourceAuthoritative review distinguishing assurance mechanisms (system characteristics, displays, performance signals) from psychological reliance expectations, and develops the calibrated-trust framework for human–automation systems.
- A core function of "trust" is to distinguish between assurance mechanisms (institutional, measurable, external) and reliance expectations (psychological, calibrated, interpersonal), a distinction Lee and See (2004) develop in their authoritative review of trust in automation and the design of appropriate reliance.
Mechanisms¶
- Trust-Calibration and Dependency Audit
- Its strength is that it is the only mechanism here that audits undertrust as rigorously as overtrust and that catches concentration risk — the slow accumulation of dependence onto a single supplier, person, or system whose failure would be catastrophic and whose alternatives have quietly decayed.
This sourceFrames appropriate reliance as calibrated trust and identifies both misuse from excessive trust and disuse from insufficient trust as design failures.
- Its strength is that it is the only mechanism here that audits undertrust as rigorously as overtrust and that catches concentration risk — the slow accumulation of dependence onto a single supplier, person, or system whose failure would be catastrophic and whose alternatives have quietly decayed.
Verification¶
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Registry ID ref:66410de5b9f2 · see in the full table