The Missed Opportunity in Online Benefits Applications: Mobile First¶
Palmer, D. (2019). The Missed Opportunity in Online Benefits Applications: Mobile First: Mobile First.
Cited by¶
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Domain-specific¶
- Responsive-Layout Breakage
- Medical-device and clinical displays. Patient-monitoring and eMAR interfaces where a vital-signs hierarchy or an allergy-flag adjacency that reads correctly on a 24-inch workstation crowds critical content below the fold when reflowed onto a 10-inch bedside tablet. Public-services web delivery. Government benefits applications that are not built for phones: in 2019 a person applying online for Medicaid, SNAP, TANF, WIC or LIHEAP in the US had only a one-in-three chance of meeting a mobile-responsive form, although many low-income adults reach the internet only through a smartphone
This sourceA person applying for Medicaid, SNAP, TANF, WIC or LIHEAP has only a 1 in 3 chance of using an online application that is mobile responsive, while 31% of US adults earning under $30,000 a year rely exclusively on a smartphone for internet access.
- Medical-device and clinical displays. Patient-monitoring and eMAR interfaces where a vital-signs hierarchy or an allergy-flag adjacency that reads correctly on a 24-inch workstation crowds critical content below the fold when reflowed onto a 10-inch bedside tablet. Public-services web delivery. Government benefits applications that are not built for phones: in 2019 a person applying online for Medicaid, SNAP, TANF, WIC or LIHEAP in the US had only a one-in-three chance of meeting a mobile-responsive form, although many low-income adults reach the internet only through a smartphone
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