Cognitive Artifacts¶
Norman, D. A. (1991). Cognitive Artifacts. Designing Interaction: Psychology at the Human-Computer Interface.
Cited by¶
2 citations across 2 artifacts.
Each citation links to the sentence it supports in the citing article.
Primes¶
- Representational Modality
- Not because they're wrong, but because the modality chosen (visual) is low-salience during the target activity (driving while fatigued) or inaccessible to the target audience (colorblind user, deaf user, user in gloved environment), a class of mismatches Norman (1991) analyzes in his account of how cognitive artifacts reshape rather than amplify the tasks their users perform.
This sourceDevelops the systems vs. personal view of artifacts: modality choice changes the task the user actually performs, accounting for why warnings, displays, and tools succeed or fail by mismatching context, ability, or task.
- Not because they're wrong, but because the modality chosen (visual) is low-salience during the target activity (driving while fatigued) or inaccessible to the target audience (colorblind user, deaf user, user in gloved environment), a class of mismatches Norman (1991) analyzes in his account of how cognitive artifacts reshape rather than amplify the tasks their users perform.
Mechanisms¶
- Script-Card Template
- Its strength is turning a tacit, in-someone's-head routine into a consistent, portable reference — a cognitive artifact that offloads the sequence onto the world so limited attention can go to the customer instead of to remembering step four.
This sourceDefines cognitive artifacts as external representational devices that maintain or operate on information and shift part of a cognitive task into the world.
- Its strength is turning a tacit, in-someone's-head routine into a consistent, portable reference — a cognitive artifact that offloads the sequence onto the world so limited attention can go to the customer instead of to remembering step four.
Verification¶
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