User Research for Government Services: An Introduction

UK Government Digital Service. User Research for Government Services: An Introduction: An Introduction. GOV.UK Service Manual.

Type

Web resource

Intellectual base

Web

Link

https://www.gov.uk/service-manual/user-research/how-user-research-improves-service-design

Cited by

1 citation across 1 artifact.

Domain-specific

• User Research
  • The practice includes generative work that discovers problems and unmet needs, formative work that improves an emerging design, and evaluative work that tests a design or live service.

Verification

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