Bringing User Experience to Healthcare Improvement¶
Bate, P., & Robert, G. (2007). Bringing User Experience to Healthcare Improvement: The Concepts, Methods and Practices of Experience-Based Design. Radcliffe Publishing.
Cited by¶
1 citation across 1 artifact.
Each citation links to the sentence it supports in the citing article.
Domain-specific¶
- User Journey
- Healthcare organizations use patient journey mapping to redesign care pathways
This sourceBate and Robert describe patients and families mapping their care journey in experience-based design and discuss care-pathway redesign, but they do not say journey mapping is used to redesign care pathways.
Supported in partVerified against the work's full text
“for process mapping, care [pathways] and other well- established methods and tools”
- Healthcare organizations use patient journey mapping to redesign care pathways
Verification¶
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Registry ID ref:74ee724bc375 · see in the full table