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The Psychology of Waiting Lines

Maister, D. H. (1985). The Psychology of Waiting Lines. The Service Encounter.

Type
Book chapter
Intellectual base
Review or monograph
Year
1985
Link
https://www.columbia.edu/~ww2040/4615S13/Psychology_of_Waiting_Lines.pdf
Cited from
operations_research

Cited by

1 citation across 1 artifact.

Each citation links to the sentence it supports in the citing article.

Primes

  • Queueing
    • Not only quantitative:

      This sourceEstablishes that perceived wait time, fairness, uncertainty, and anxiety shape the customer experience of queueing independently of throughput, the basis for virtual queues and estimated-wait signage.

Verification

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Registry ID ref:7665845911a9 · see in the full table