Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies¶
Benoit, W. L. Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies: A Theory of Image Restoration Strategies.
Cited by¶
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Domain-specific¶
- Apologia
- subsequent crisis-communication scholars, particularly Benoit, extended and reformulated the framework under the label "image repair theory."
This sourceState University of New York Press, 1995. Benoit's 1995 "Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies", which develops a framework for determining when a particular utterance calls for a given defensive response.
Supported in partVerified against the work's full text
“reputation. Rather, it focuses on developing a [framework] for determining when a particular utter”
- subsequent crisis-communication scholars, particularly Benoit, extended and reformulated the framework under the label "image repair theory."
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