The service recovery paradox: justifiable theory or smoldering myth?¶
Magnini, Ford, Markowski, & Honeycutt. (2007). The service recovery paradox: justifiable theory or smoldering myth?: justifiable theory or smoldering myth?. Journal of Services Marketing.
Cited by¶
1 citation across 1 artifact.
Each citation links to the sentence it supports in the citing article.
Domain-specific¶
- Service Recovery Paradox
- … et al. (2007), finds it present in some studies and absent or weak in others, and a role-play study, Magnini et al. (2007), finds it most likely when the failure is not severe, the customer has had no prior failure with the firm, and the customer sees its cause as unstable and largely outside the company's control
This sourceRole-play experiments finding the recovery paradox most likely when the failure is not severe, the customer has had no prior failure with the firm, the cause is seen as unstable, and the company is seen as having little control over it.
- … et al. (2007), finds it present in some studies and absent or weak in others, and a role-play study, Magnini et al. (2007), finds it most likely when the failure is not severe, the customer has had no prior failure with the firm, and the customer sees its cause as unstable and largely outside the company's control
Verification¶
Does it exist? Not checked yet. This work's DOI is recorded above but has not been resolved against an external catalogue, so nothing here confirms the work exists.
Does it back the claim? Not recorded. The single citation of this work carries no recorded support check.
Support is checked per citation rather than per work — the same source can be cited soundly in one article and wrongly in another. Per-citation recording began recently, so a citation with no recorded check is a gap in the record rather than evidence it went unchecked.
See how references were verified.
Registry ID ref:7b33bea73726 · see in the full table