Paradox of the active user¶
Carroll, J. M., & Rosson, M. B. (1987). Paradox of the active user. Interfacing Thought: Cognitive Aspects of Human-Computer Interaction (MIT Press).
Cited by¶
1 citation across 1 artifact.
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Domain-specific¶
- Progressive-Disclosure Failure
- . Consumer-software onboarding. Feature tours and progressive reveals that expose too much too early (and get dismissed) or hide capabilities so long that users never discover them, across consumer and enterprise applications alike
This sourceDescribes the paradox of the active user: a production bias toward getting work done and an assimilation bias toward known methods keep users from learning features beyond those they already use.
Supported in partVerified against the source
- . Consumer-software onboarding. Feature tours and progressive reveals that expose too much too early (and get dismissed) or hide capabilities so long that users never discover them, across consumer and enterprise applications alike
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