The Balanced Scorecard—Measures That Drive Performance

Kaplan, R. S., & Norton, D. P. (1992). The Balanced Scorecard—Measures That Drive Performance. Harvard Business Review.

Retired. This entry was not a citation. Our extractor stored an inline prose definition from the article as though it were a bibliographic record: the title names a concept rather than a published work, and the citation text names no work at all. The page is kept because links to it still resolve, but it is withdrawn from the reference list. This entry is kept so the citations that pointed at it still resolve, and so the correction is visible rather than silent.

Type

Journal article

Intellectual base

Primary research

Year

1992

Link

no authoritative link yet

Cited by

2 citations across 2 artifacts.

Each citation links to the sentence it supports in the citing article.

Mechanisms

• Balanced Scorecard Cascade
  • This is the discipline the Balanced Scorecard was created for — pairing financial outcomes with the operational, customer, and learning measures that drive them, so a strategy is not run on a single number.

    This sourceIntroduces the Balanced Scorecard to complement financial outcomes with customer, internal-process, and learning measures that drive future performance.

• Balanced Scorecard Review
  • The canonical named form is Kaplan and Norton's Balanced Scorecard, which paired financial results with customer, internal-process, and learning measures precisely so that hitting the quarter's number could not hide long-run decay.

Verification

Does it exist? Not checked yet. This entry carries no identifier to resolve. It was extracted from the citation as written in the article, normalized, and deduplicated against the rest of the registry.

Does it back the claim? Not recorded. Neither this nor any other of the 2 citations of this work carries a recorded support check.

Was it audited? Yes. A second, independent pass read the citation against the article text and recorded a verdict.

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Links previously used in the corpus

Before the registry existed this work was also linked 1 other way.

• https://hbr.org/1992/01/the-balanced-scorecard-measures-that-drive-performance-2 ×2

Registry ID ref:9298b7b19ffe · see in the full table