Web Operations

Allspaw, J., & Robbins, J. (2010). Web Operations: Keeping the Data on Time. O'Reilly.

Type

Book

Intellectual base

Review or monograph

Year

2010

Link

https://www.oreilly.com/library/view/web-operations/9781449377465/

Cited from

engineering_design, organizational_management, psychology

Cited by

3 citations across 3 artifacts.

Each citation links to the sentence it supports in the citing article.

Primes

• Configuration Drift
  • The change pressure is the steady stream of production incidents: at 3 a.m. an engineer SSHes into one node and hand-raises a connection limit "temporarily" to clear an outage, and never updates the playbook.

    This sourceOperational accounts of ad-hoc production hotfixes and out-of-band changes that bypass the system of record under incident pressure.

• Procedure-Work Mismatch
  • Nuclear operations' peer-review and operating-experience programs are the structural ancestor of blameless postmortems and shared incident databases in software reliability.

    This sourceTreats runbooks lagging architecture and the blameless postmortem as the move surfacing enacted operational reality.

• Rehearsal
  • the whole-action property means exercising the full response — detection, paging, diagnosis, mitigation, communication — not just unit-testing a failover; the feedback loop is the blameless post-mortem that updates the runbook;

    This sourceEstablishes post-incident review (the blameless post-mortem) as the feedback loop that updates the runbook after an incident or exercise.

Verification

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