Why Is Work-as-Imagined Different from Work-as-Done?¶
Hollnagel, E. (2015). Why Is Work-as-Imagined Different from Work-as-Done?. Resilient Health Care, Volume 2.
Cited by¶
2 citations across 2 artifacts.
Each citation links to the sentence it supports in the citing article.
Mechanisms¶
- Operational Scenario Rehearsal
- Its central failure mode is the gap between work-as-imagined and work-as-done: a rehearsal validates the scenarios someone thought to script, and real operations improvise around exactly the situations the script never imagined, so a flawless rehearsal can still miss the workaround that appears in week two.
This sourceEstablishes that work-as-done differs from work-as-imagined because actual sociotechnical work adapts beyond formal specifications.
- Its central failure mode is the gap between work-as-imagined and work-as-done: a rehearsal validates the scenarios someone thought to script, and real operations improvise around exactly the situations the script never imagined, so a flawless rehearsal can still miss the workaround that appears in week two.
- Work-as-Done Audit
- Its strength is catching the drift that paperwork structurally cannot show — the gap between work-as-imagined in the procedure and work-as-done on the floor
This sourceWork-as-imagined describes expected procedure, while work-as-done captures what people actually do; recognizing their gap is essential to managing change.
- Its strength is catching the drift that paperwork structurally cannot show — the gap between work-as-imagined in the procedure and work-as-done on the floor
Verification¶
Does it exist? Confirmed. This work's DOI resolves to a registered record, which fixes its identity. That is all it fixes.
Does it back the claim? Not recorded. Neither this nor any other of the 2 citations of this work carries a recorded support check.
Support is checked per citation rather than per work — the same source can be cited soundly in one article and wrongly in another. Per-citation recording began recently, so a citation with no recorded check is a gap in the record rather than evidence it went unchecked.
See how references were verified.
Links previously used in the corpus¶
Before the registry existed this work was also linked 1 other way.
Registry ID ref:a624efd1243f · see in the full table