The impact of retrials on call center performance¶
Aguir, M. S., Karaesmen, F., Aksin, O. Z., & Chauvet, F. (2004). The impact of retrials on call center performance. OR Spectrum.
Cited by¶
1 citation across 1 artifact.
Each citation links to the sentence it supports in the citing article.
Domain-specific¶
- Retrial Queue
- Outcome feedback. A successful attempt occupies primary capacity; a blocked attempt, including a repeat attempt, does not depart as a completed request and remains subject to the model's retry/abandonment rules.
This sourceUsed only for the multi-server call-center setting and the coexistence of balking, impatience and retrials; full article was not inspected.
- Outcome feedback. A successful attempt occupies primary capacity; a blocked attempt, including a repeat attempt, does not depart as a completed request and remains subject to the model's retry/abandonment rules.
Verification¶
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Does it back the claim? Not recorded. The single citation of this work carries no recorded support check.
Support is checked per citation rather than per work — the same source can be cited soundly in one article and wrongly in another. Per-citation recording began recently, so a citation with no recorded check is a gap in the record rather than evidence it went unchecked.
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Registry ID ref:b6894377532f · see in the full table