Non-Contractual Relations in Business¶
Macaulay, S. (1963). Non-Contractual Relations in Business: A Preliminary Study. American Sociological Review, 28(1), 55-67.
Cited by¶
3 citations across 3 artifacts.
Each citation links to the sentence it supports in the citing article.
Primes¶
- Informal Enforcement
- Organizations: Unwritten workplace norms policed by peer pressure, cold shoulders, and withheld goodwill rather than by HR policy — the dense layer of expectation around effort, credit, and conduct that no handbook codifies but that everyone enforces against one another daily.
This sourceFoundational study showing that business actors rely on informal norms and relational pressure rather than formal contracts and legal sanctions to govern conduct; supports the organizations claim about unwritten norms policed by peer pressure rather than formal policy.
- Organizations: Unwritten workplace norms policed by peer pressure, cold shoulders, and withheld goodwill rather than by HR policy — the dense layer of expectation around effort, credit, and conduct that no handbook codifies but that everyone enforces against one another daily.
- Transaction Costs
- Macaulay (
This sourceFoundational study showing that business actors rely on informal norms and relational pressure rather than formal contracts and legal sanctions to govern conduct; supports the organizations claim about unwritten norms policed by peer pressure rather than formal policy.
- Macaulay (
Mechanisms¶
- Mutualistic Service-Level Agreement
- … a mutualistic SLA still leans heavily on the surrounding relationship: much of what actually holds these arrangements together is the relational norm between the parties, not the enforceability of any single clause, so a document written as though every duty were litigable can crowd out the very trust it depends on.
This sourceShows that business exchanges often rely on nonlegal norms and relationships, and that detailed contracts or litigation can erode trust and cooperation.
- … a mutualistic SLA still leans heavily on the surrounding relationship: much of what actually holds these arrangements together is the relational norm between the parties, not the enforceability of any single clause, so a document written as though every duty were litigable can crowd out the very trust it depends on.
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