Closing the Communication Loop¶

Brown, J. P. (2004). Closing the Communication Loop: Using Readback/Hearback to Support Patient Safety. The Joint Commission Journal on Quality and Safety, 30(8), 460-464.

Type: Journal article
Intellectual base: Primary research
Year: 2004
Volume: 30
Issue: 8
Pages: 460-464
ISSN: 1549-3741
DOI: 10.1016/s1549-3741(04)30053-5
DOI registrant: Elsevier
Link: https://doi.org/10.1016/S1549-3741(04)30053-5

Cited by¶

1 citation across 1 artifact.

Each citation links to the sentence it supports in the citing article.

Mechanisms¶

Readback Confirmation
- Rote repetition decays into reflexive parroting that echoes the words without engaging their meaning, and an error then passes through the loop in both directions unnoticed.
  This sourceDocuments that readback/hearback loops can still fail when an incorrect repetition is not detected and corrected by the sender.

Verification¶

Does it exist? Confirmed. This work's DOI resolves to a registered record, which fixes its identity. That is all it fixes.

Does it back the claim? Not recorded. The single citation of this work carries no recorded support check.

Support is checked per citation rather than per work — the same source can be cited soundly in one article and wrongly in another. Per-citation recording began recently, so a citation with no recorded check is a gap in the record rather than evidence it went unchecked.

See how references were verified.

Registry ID ref:bfd8afd8ae01 · see in the full table