Confirmation Dialogs Can Prevent User Errors (If Not Overused)¶
Sherwin, K. (2017). Confirmation Dialogs Can Prevent User Errors (If Not Overused). Nielsen Norman Group.
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1 citation across 1 artifact.
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Primes¶
- Confirmation Dialog
- [OK]" had inflated into reflexive click-through — checkpoint inflation diagnosed and corrected by raising the cost of the affirming act.
This sourceDocuments confirmation-dialog habituation ("click-through"), warning fatigue, and the type-the-name-to-confirm pattern (e.g., MailChimp) as the remedy that raises the cost of the affirming act.
SupportedVerified against the work's full text
NN/g explains that habitual OK-clicking makes confirmations useless and recommends a nonstandard act, such as typing DELETE as MailChimp requires, to make users think again.
“Rather than simply clicking an OK button (or, better, a button with a word or two to describe the action) — which risks becoming an automated behavior — have people do something they would normally not do. For example, type a word into a box, as MailChimp requires before deleting a mailing list.”
- [OK]" had inflated into reflexive click-through — checkpoint inflation diagnosed and corrected by raising the cost of the affirming act.
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