The Customer Driven Approach to Quality Planning and Deployment

Akao, Y. (1994). The Customer Driven Approach to Quality Planning and Deployment.

Type

Unclassified

Intellectual base

Unclassified

Year

1994

Link

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Cited by

1 citation across 1 artifact.

Domain-specific

• Quality function deployment
  • QFD relates voiced and latent customer requirements to measurable engineering responses in matrices such as the house of quality, then deploys priorities into parts, processes, and controls.

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