The Critical Incident Technique.¶
Flanagan, J. C. (1954). The Critical Incident Technique. 51(4), 327-358.
Cited by¶
1 citation across 1 artifact.
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Mechanisms¶
- Critical Incident Technique
- Its strength is leverage: a handful of critical incidents can reveal tacit judgment that a hundred routine observations would never expose, because the exception is where hidden rules become visible.
This sourceDefines systematic collection of significant behavioral incidents to reveal practical performance requirements that routine summaries can miss.
- Its strength is leverage: a handful of critical incidents can reveal tacit judgment that a hundred routine observations would never expose, because the exception is where hidden rules become visible.
Verification¶
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