The Complete Guide to IT Service Level Agreements: Aligning IT Services to Business Needs

Hiles, A. (2002). The Complete Guide to IT Service Level Agreements: Aligning IT Services to Business Needs: Aligning IT Services to Business Needs.

Type

Book

Intellectual base

Review or monograph

Year

2002

Link

https://rothstein.com/products/the-complete-guide-to-it-service-level-agreements

Cited from

law_governance

Cited by

1 citation across 1 artifact.

Primes

• Contract
  • The bundled obligation set gathers what each must do: the vendor guarantees 99.9% monthly uptime, sub-four-hour incident response, and specified data-handling; the hospital grants audit rights and timely payment.

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