Design a Shared Services Organizational Model That Balances Efficiency and Customer Responsiveness¶
EAB. (2017). Design a Shared Services Organizational Model That Balances Efficiency and Customer Responsiveness.
Cited by¶
1 citation across 1 artifact.
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Primes¶
- Decoupling Point
- Carried into organisational design, the shared-services/business-unit boundary is a decoupling point, and pushing too much customisation upstream into shared services is the standard pathology that motivates redesign.
This sourceFrames the shared-services / business-unit boundary as a trade-off between process-standardization efficiency and unit-specific responsiveness, contrasting centrally-managed centers with unit-managed models — the organizational decoupling point the marker invokes.
- Carried into organisational design, the shared-services/business-unit boundary is a decoupling point, and pushing too much customisation upstream into shared services is the standard pathology that motivates redesign.
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