Design a Shared Services Organizational Model That Balances Efficiency and Customer Responsiveness

EAB. (2017). Design a Shared Services Organizational Model That Balances Efficiency and Customer Responsiveness.

Type

Report

Intellectual base

Grey literature

Year

2017

Link

https://eab.com/resources/research-report/design-a-shared-services-organizational-model-that-balances-efficiency-and-customer-responsiveness/

Cited from

logistics_supply_chain

Cited by

1 citation across 1 artifact.

Each citation links to the sentence it supports in the citing article.

Primes

• Decoupling Point
  • Carried into organisational design, the shared-services/business-unit boundary is a decoupling point, and pushing too much customisation upstream into shared services is the standard pathology that motivates redesign.

    This sourceFrames the shared-services / business-unit boundary as a trade-off between process-standardization efficiency and unit-specific responsiveness, contrasting centrally-managed centers with unit-managed models — the organizational decoupling point the marker invokes.

Verification

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