The One Number You Need to Grow¶
Reichheld, F. F. (2003). The One Number You Need to Grow. Harvard Business Review.
Cited by¶
1 citation across 1 artifact.
Each citation links to the sentence it supports in the citing article.
Domain-specific¶
- User Journey
- A service evaluated only by overall satisfaction, completion rate, or NPS reports a single number that averages across the whole arc
This sourceReichheld's single recommend question as the one-number predictor of company growth.
Supported in partVerified against the publisher's abstract
“The best predictor of top-line growth can usually be captured in a single survey question: Would you recommend this company to a friend?”
- A service evaluated only by overall satisfaction, completion rate, or NPS reports a single number that averages across the whole arc
Verification¶
Does it exist? Not checked yet. This entry carries no identifier to resolve. It was extracted from the citation as written in the article, normalized, and deduplicated against the rest of the registry.
Does it back the claim? Read against the text for 1 of 1 citation: 1 supported in part. Each verdict is shown under its citation below, with what in the work backs the sentence.
Support is checked per citation rather than per work — the same source can be cited soundly in one article and wrongly in another. Per-citation recording began recently, so a citation with no recorded check is a gap in the record rather than evidence it went unchecked.
See how references were verified.
Registry ID ref:d16c3f4e60bc · see in the full table