Theory of Workarounds.¶
Alter, S. (2014). Theory of Workarounds. Communications of the Association for Information Systems, 34, 1041-1066.
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Primes¶
- Desire Path
- In organisational workflow, it is the back-channel message that routes around the formal approval chain and the spreadsheet that lives outside the system of record because it does what the official tool cannot.
This sourceTheorizes informal organizational workarounds — back-channel routing around the approval chain, shadow spreadsheets outside the system of record — as goal-driven adaptations that reveal where the official work system fails its users.
- In organisational workflow, it is the back-channel message that routes around the formal approval chain and the spreadsheet that lives outside the system of record because it does what the official tool cannot.
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