Information technology -- Service management -- Part 10: Concepts and vocabulary

(2018). Information technology -- Service management -- Part 10: Concepts and vocabulary.

Type

Standard

Intellectual base

Reference work

Year

2018

Link

no authoritative link yet

Cited by

1 citation across 1 artifact.

Domain-specific

• Service-level agreement
  • A service-level agreement is a bilateral or multi-party agreement that turns selected aspects of a service into measurable commitments with declared responsibilities, monitoring, reporting, review, and treatment of failure.

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