On Reluctance to Communicate Undesirable Information

Rosen, S., & Tesser, A. (1970). On Reluctance to Communicate Undesirable Information: The MUM Effect. Sociometry, 33(3), 253-263.

Type

Journal article

Intellectual base

Primary research

Year

1970

DOI

10.2307/2786156

Link

https://doi.org/10.2307/2786156

Cited from

physical_sciences

Cited by

2 citations across 2 artifacts.

Each citation links to the sentence it supports in the citing article.

Primes

• Selective Propagation
  • Three remedies are available: shorten the chain through skip-level review and site visits, add a parallel route whose survival rule differs through anonymous reporting or an audit function that reports elsewhere, or precondition the content through structured forms that strip the penalised features before any layer can penalise them.

Domain-specific

• False Consensus Effect
  • Management — leaders assume their values are widely internalized in the organization while subordinate dissent goes underdetected.

    This sourceEstablishes the MUM effect — communicators suppress and delay bad news up a hierarchy — the mechanism by which subordinate dissent goes underdetected while leaders overestimate buy-in.

Verification

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Registry ID ref:e16f8ba7982e · see in the full table