A better approach to medical malpractice claims? The University of Michigan experience¶
Boothman, R. C. (2009). A better approach to medical malpractice claims? The University of Michigan experience. Journal of Health & Life Sciences Law.
Cited by¶
1 citation across 1 artifact.
Domain-specific¶
- Service Recovery Paradox
- Rather than the traditional deny-and-defend posture, systems such as the University of Michigan Health System's disclosure program (developed under Richard Boothman) train clinicians to promptly and honestly disclose an error, apologize, explain what happened, and offer fair remedy or compensation without forcing the patient into litigation
Supported in partVerified against the source
- Rather than the traditional deny-and-defend posture, systems such as the University of Michigan Health System's disclosure program (developed under Richard Boothman) train clinicians to promptly and honestly disclose an error, apologize, explain what happened, and offer fair remedy or compensation without forcing the patient into litigation
Verification¶
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