This Is Service Design Doing¶
Stickdorn, M., Hormess, M. E., Lawrence, A., & Schneider, J. (2018). This Is Service Design Doing: Applying Service Design Thinking in the Real World. O'Reilly Media.
Cited by¶
1 citation across 1 artifact.
Each citation links to the sentence it supports in the citing article.
Primes¶
- Wizard Of Oz Prototyping
- Service and customer-experience design — a new service is run with manual labour behind the counter while the operational machinery is still in planning, validating the customer journey before the operational build-out.
This sourceDocuments 'Wizard of Oz approaches' as a service-design method — invisible operators manually supply the responses of a not-yet-built service so the customer journey can be validated before the operational machinery is built.
- Service and customer-experience design — a new service is run with manual labour behind the counter while the operational machinery is still in planning, validating the customer journey before the operational build-out.
Verification¶
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Registry ID ref:e5c04a824478 · see in the full table