The Costs of Confusion

Zimring, C. (1990). The Costs of Confusion: Non-Monetary and Monetary Costs of the Emory University Hospital Wayfinding System.

Type

Unclassified

Intellectual base

Unclassified

Year

1990

Link

no authoritative link yet

Cited by

1 citation across 1 artifact.

Domain-specific

• Wayfinding System
  • Poorly wayfound hospitals are documented to waste staff time redirecting lost visitors and to raise missed-appointment rates

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