Contextual Design¶
Beyer, H., & Holtzblatt, K. (1998). Contextual Design: Defining Customer-Centered Systems. Morgan Kaufmann.
Cited by¶
2 citations across 2 artifacts.
Each citation links to the sentence it supports in the citing article.
Primes¶
- Emic And Etic
- The emic description is how users describe the tool in their own task language and mental models, gathered by contextual inquiry and interviews; its closure condition is competence — a user can confirm or reject whether a described mental model is theirs.
This sourceEstablishes contextual inquiry for eliciting users' own task language and mental models (emic), coordinated with analyst-side usability and behavior analysis (etic).
- The emic description is how users describe the tool in their own task language and mental models, gathered by contextual inquiry and interviews; its closure condition is competence — a user can confirm or reject whether a described mental model is theirs.
Mechanisms¶
- User Research Synthesis
- Using affinity diagramming — the KJ method of grouping raw observations into themes — they cluster what they see, then triangulate: an interviewee's complaint that "I couldn't invite my team yet" is checked against a spike in tickets at the same step and a sharp drop-off in the recordings at exactly that screen.
This sourceDescribes affinity diagramming as organizing contextual-interview observations into hierarchical themes.
- Using affinity diagramming — the KJ method of grouping raw observations into themes — they cluster what they see, then triangulate: an interviewee's complaint that "I couldn't invite my team yet" is checked against a spike in tickets at the same step and a sharp drop-off in the recordings at exactly that screen.
Verification¶
This reference passed the adversarial substantiation pipeline: it was checked to exist and to support the claim it is attached to. See how references were verified.
Links previously used in the corpus¶
Before the registry existed this work was also linked 1 other way.
Registry ID ref:b329c093c271 · see in the full table